REFUND AND RETURNS POLICY

Effective Date: [Insert Date]
Website: [https://Validate9jaJobCert.com]
Business Name: Validate9jaJobCert

At Validate9jaJobCert, our goal is to provide digital recruitment services that deliver real value to employers and job seekers. By using our platform, you acknowledge and agree to the terms of this Refund and Returns Policy.

1. DIGITAL PRODUCTS & SERVICES

All purchases made on Validate9jaJobCert.com relate to digital products or services, including but not limited to:

• Job post listings

• Featured or premium listings

• Resume/CV views or downloads

• Candidate access plans

• Employer/candidate verification packages

• Email promotions or job alerts

• Sponsored ads or banner placements

These items are non-tangible, non-returnable, and consumed upon delivery or activation.

2. NO REFUNDS POLICY (Default)

Unless specifically stated otherwise in writing, all purchases made on Validate9jaJobCert.com are final and non-refundable. This includes:

• Change of mind after purchase

• Incorrect selection of product/service

• Failure to use the purchased service within validity period

• Limited or no response to job advertisements

• Candidate/employer activity that did not meet your expectations

• Account suspension or termination due to policy violations

We strongly advise users to review product descriptions, pricing, and limitations carefully before purchase.

3. EXCEPTIONS (IF ANY)

Refunds or credits may only be considered in the following rare situations and entirely at our discretion:

• You were double-billed or overcharged due to a platform error

• You were charged but service was never activated or delivered

• A system malfunction caused failure to display a paid listing or service for more than 72 hours

In such cases:

• You must notify us within 3 business days of the issue

• Provide proof of payment and details of the problem

• Refund (if approved) will be processed within 10–15 working days via the original payment method or credited to your account wallet

We do not guarantee full or partial refunds unless clearly justified by platform fault.

4. NO RETURNS OR EXCHANGES

As a digital services provider, we do not offer returns, exchanges, or transfers of purchased listings or subscriptions once payment has been confirmed.

5. CANCELLATION POLICY

You may cancel auto-renewing subscriptions (if any) before the next billing date by:

• Logging into your dashboard

• Navigating to the “Billing/Subscriptions” tab

• Clicking “Cancel” before renewal is triggered

Once a renewal has been processed, the subscription runs for its full term and is non-refundable.

6. FRAUDULENT CHARGEBACKS

If you initiate a false or unjustified chargeback with your bank or payment provider after using our services:

• Your account may be permanently suspended or blacklisted

• We reserve the right to pursue legal or recovery action to protect our business and claim any losses

7. CUSTOMER SUPPORT & DISPUTE RESOLUTION

If you experience any issue with our platform or service, we strongly encourage you to contact us first to seek resolution:

 Email: support@validate9jajobcert.com
 Support Hours: Mon–Fri, 9 AM – 5 PM (WAT)

All refund-related decisions are final and at the discretion of Validate9jaJobCert management, based on submitted evidence and internal system records.

8. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Refund and Returns Policy at any time, without prior notice. Changes will be posted on this page with an updated date.

 LEGAL NOTE

This policy is governed by the laws of the Federal Republic of Nigeria and aligns with current e-commerce and digital service regulations. Your use of this website confirms agreement with all terms stated herein.